Mygraphixlounge.com inc works with FedEX to offer a variety of flexible and affordable shipping options. Below, we've outlined each option and how it works.
Please note that we require up to 3 business days of production time for each order. The listed shipping durations take effect only after production time has been taken into account.
Tracking Your Order
Once you place your order, you will receive an email that links you to a page where you can track the status of your order. You will be given a FedEx tracking number as well as a unique package identification number. By looking at your activity report, you can see when you package is expected to arrive.
Return and Refund Policy
If you are not satisfied with your purchase, return it within 10 days of receipt for replacement on all custom made items and for a full refund on all generic product provided it has not been used or damaged due to misuse. Customers are reposnsible for all shipping charges specifically pertaining to Real Estate Frames, A Frames & Step Stakes.
The tender will be made to the same tender as the purchase.Items purchased by cheque and returned within 14 days of purchase may be returned for a company credit only. If you dont have your receipt, you may exchange the product or you will be issued a company credit. In the absence of proof of purchase, identification may be required. We will make every reasonable attempt to ensure customer satisfaction.
You agree that Mygraphixlounge.com inc guarantees the products it sells are free from manufacturing defects and as such will be good for 30 days after purchase of the product. If the product fails or breaks due to a manufacturing defect during that time, you agree to take a photograph of the failed or broken product and send the photograph or the original failed or broken product to Mygraphixlounge.com inc. Upon receipt of the product or the photograph, Mygraphixlounge.com inc will send a replacement of the product.
Mygraphixlounge.com inc does not guarantee or warrant that its products will work for any intended purpose or in any set of conditions. You agree that the determination of whether a products failure or breakage is due to a manufacturing defect is within the sole discretion of Mygraphixlounge.com inc. You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by Mygraphixlounge.com inc as to the cause of the failure or breakage.
Canadian Shipping Options
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Priority Overnight
Next Day Delivery
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FedEX Ground
1-5 Day Delivery
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Free Pickup
Pickup your order for free from our factory in Markham, Ontario. For location and directions, visit the Contact Us page.
Orders are available for pickup as early as 3 business days from the date placed, due to production time. If you need your order right away, please contact us and we'll see what we can do.
Our business hours are Monday - Friday, 9:30am - 6pm
USA Shipping Options
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International Priority
Next Day Delivery
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International Economy
2-Day Delivery
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FedEX Ground
1-5 Day Delivery
European Shipping Options
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International Economy
2-Day Delivery